Policies

It is imperative that I meet your pet(s) and get to know his/her energy level and personality.

It is your responsibility to have your dog licensed with the City and rabies vacation up to date as per law. Any other vaccinations are optional and your personal decision. 

You must sign a liability waiver. Life happens, I will do everything within my power to keep your pet safe.

In winter, after the time change, I do not walk after 4:00 p.m., I have seen too many coyotes on my walks to feel safe.

Cancellations

 A minimum of 24 hours cancellation notice is required. Cancellations with less than 24 hour notice may be charged at the full rate. 3 days notice in writing is required If the client wishes to cancel all scheduled walking appointments.

Prepaid appointments  and services are not refundable.

Severe Weather

In the event of severe weather or dangerous road conditions such as heavy snow, icy roads or freezing rain I reserve the right to cancel the scheduled visit. You will be notified by email or text message should these conditions occur.

In the best interest of both your dog and Durham Pet Services, limited walks will be occurring if the temperature falls below -15C or rises above +35C or high winds or heavy rain prevent normal walking conditions the dog(s) will be given a potty break at a rate of $15.00 plus HST unless otherwise cancelled by Client without penalty.